Contact Us

The quickest way to reach the team is by email at [email protected]. Messages are read by the editors who write and check the pages, not by an automated system.

We aim to reply within two working days. Corrections to game data are treated as a priority and usually handled sooner.

What we can help with

  • Questions about the rules, features or figures described on our Great Game Rockies pages.
  • Reports of an error, an outdated figure or a broken element on the site.
  • Feedback on how clearly something is explained, or a topic you would like us to cover.
  • Commercial and partnership enquiries, which are handled separately from editorial decisions.

When reporting a mistake, it helps to include the page address, the sentence in question and, if relevant, a screenshot of the game's rules screen showing the correct information.

What we cannot help with

We are not a casino and have no access to player accounts. We cannot help with deposits, withdrawals, bonus disputes, identity checks or account closures at any operator.

For those issues, contact the casino's customer support first and use its formal complaints procedure. If a complaint with a UK-licensed operator is not resolved, the operator must tell you which independent dispute resolution service handles unresolved cases, and you can take the matter there free of charge.

Writing to our editors

You can also reach the people behind the analysis directly. The author and the reviewer each list their own address on their profile pages, which are linked at the top of the main page under the article details.

Please do not send personal financial details, passwords or copies of identity documents by email. We never need them and will delete them if they arrive.

Before you write

A few details make it much easier to give a useful answer the first time:

  • Say which page you are writing about and quote the sentence or figure you are asking about.
  • If your question concerns what the game shows at a particular casino, mention the device you were using and whether you were playing the free or the real-money version.
  • For RTP questions, include the percentage shown in the paytable screen of the game, since casinos can run different versions.

We read every message, but we do not reply to spam, automated link requests or messages that ask us to publish content in exchange for payment.

If you need support with gambling

If you are contacting us because gambling has become difficult to control, please reach out to a specialist service as well. In Great Britain, the National Gambling Helpline is free, confidential and open around the clock on 0808 8020 133. GAMSTOP lets you exclude yourself from all online gambling sites licensed in Great Britain in one step.

Our responsible gambling page explains the tools casinos must offer and lists further organisations that can help.

How we handle your message

Emails are kept only as long as needed to answer the question or fix the issue, then deleted. We do not add correspondents to mailing lists and we do not share messages with casinos or other third parties. More detail is set out in our privacy policy.